Support Center

We're here to help. Browse our FAQs, troubleshooting guides, or reach out to our team directly.

Contact Information

Email Us

Send us an email and we'll get back to you within 24–48 hours.

support@finviro.app

Office Address

Office 16479
182-184 High Street North,
East Ham, London, E6 2JA

Need immediate help?

For the fastest response, email us with a description of your issue and the email address associated with your account.

Contact Support

Frequently Asked Questions

Your financial data is protected with industry-leading encryption and security protocols. We comply with SOC 2, FDIC, and other regulatory standards to ensure your information remains safe and confidential at all times.

We partner with over 12,000 financial institutions across the US and Canada. Our integration with Plaid enables seamless connections to virtually any bank, credit card, or investment account you may have.

Yes! You can connect unlimited accounts from different financial institutions. Our platform supports checking accounts, savings accounts, investment portfolios, credit cards, and more — all in one unified dashboard.

You can delete your account directly from the Settings page in your dashboard. Navigate to Settings, scroll to the Danger Zone section, and click Delete Account. Alternatively, email support@finviro.app with your registered email address to request deletion.

Yes, our mobile app is available for both iOS and Android. You can access your complete financial overview, check balances, view transactions, and manage your accounts on the go with the same security standards as our web platform.

On the login screen, tap 'Forgot Password' and enter your registered email address. You'll receive a password reset link within a few minutes. If you don't see the email, check your spam folder or contact support@finviro.app.

Your account information is updated in real-time or within 24 hours, depending on your financial institution's update frequency. Most major banks sync within minutes, keeping your dashboard current and accurate.

Yes, you can export your transactions and financial data from the dashboard. Navigate to your transactions and use the export option to download your data in CSV format.

Troubleshooting & Help Guides

Unable to connect your bank account

  1. Ensure you are entering the correct credentials for your financial institution.
  2. Check if your bank is currently experiencing downtime or maintenance.
  3. Try disconnecting and reconnecting the account from the Settings page.
  4. If the issue persists, contact us at support@finviro.app with your bank name and a description of the error.

Transactions not syncing or appearing

  1. Pull to refresh on the transactions screen, or reload the dashboard.
  2. Note that some banks may take up to 24 hours to reflect new transactions.
  3. Verify that the affected account is still connected under Settings → Accounts.
  4. If transactions are still missing, email support@finviro.app with the account name and the date range affected.

Unable to log in to your account

  1. Double-check that you're using the correct email address and password.
  2. Use the Forgot Password option on the login screen to reset your credentials.
  3. Clear your browser cache or try logging in from a different browser or device.
  4. If you signed up using Google or Apple, make sure you are using the same social login method.
  5. Still locked out? Contact support@finviro.app and we'll help you regain access.

App performance issues or crashes

  1. Make sure you are running the latest version of the Finviro app.
  2. Restart the app or your device.
  3. Check your internet connection — a stable Wi-Fi or mobile data connection is required.
  4. If the issue continues, email us at support@finviro.app with your device model, OS version, and a brief description of the problem.

Can't find what you're looking for? Our support team is always happy to help. Reach out to us at support@finviro.app and we'll respond as soon as possible.

Privacy Policy & Terms

Your privacy and data security are at the core of everything we do. Review our policies to understand how we collect, use, and protect your information.

Feedback & Suggestions

We love hearing from our users! If you have ideas for new features, improvements, or anything you'd like to see in Finviro, let us know. Your feedback directly shapes our roadmap.